Refund policy

Customer satisfaction is important to us at Luxantria

Return Eligibility

Products may be eligible for return if:

• The item is defective or damaged

• The wrong product was delivered

• The product is unused and in original packaging

Return Timeframe

Customers may request a return within 5 days from the date of delivery.

Return Process

To initiate a return, please contact our support team at bumankuic@gmail.com with your order details and reason for return.

Refund Process

Once the returned product is received and inspected, refunds will be processed within 7-8 days to the original payment method.

Exchanges

If you received a defective or damaged product, we may offer a replacement or exchange depending on product availability.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene or safety reasons.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the product is defective or incorrect.

For any return or refund related questions, please contact bumankuic@gmail.com.